About Start Tech

Start Tech was founded in 2000 and is based in Shrewsbury, Shropshire. We are proud to be one of the leading Managed IT Service providers in the county. Unlike other IT support companies, we strive to build lasting business relationships, we are a company that has a genuine passion for securing, supporting, and evolving our clients.

Our team consists of qualified professionals with high levels of technical expertise and excellent customer service abilities. We are not just here to solve any IT issues. We are here to guide your business and make sure that you are getting the maximum value out of your IT systems, building our service around you and your company’s needs.

With over 20 years of experience in our field, our distinguished level of service is what sets us apart. We pride ourselves on always offering an approachable, personable service in all our dealings, creating an excellent working relationship with our clients.

The threat of Cyber-attacks has become a very real problem for businesses in recent years. Our team is constantly learning and gaining certifications to ensure you can trust us to look after your IT.

We are incredibly proud to have the same values that we had when Start Tech was first founded 24 years ago. Our values are what govern the way we work as a team and with our clients, as well as how we deliver our services.

Team Start Tech

Team Start Tech

Every member of our team brings something different, get to know us all here!

Ian Groves

Ian Groves

Managing Director

Ian’s our MD, and his key role is to ensure that Start Tech delivers exceptional service every day for our clients. Ian’s a dad, a cat owner, and a Newcastle United fan. He also loves snowboarding holidays in Austria.
Ian has a passion for breaking his bones whilst snowboarding.

James Guestford

Director

James started the business back in 2000, and now works within our Projects team, ensuring that all our projects are brilliantly delivered and on time. He’s got 3 boys, who are all car mad and enjoy going surfing whenever they can, he also has 2 dogs which keep them very busy!

Josh Upton

Josh Upton

Service Desk Manager

Josh manages our Service Desk and oversees the distribution of all our client support queries, whilst also dealing with some of the more complex tickets. When Josh isn’t working, he’ll probably be modifying cars (or breaking them if you ask Ian!), or busy looking after his 2 cats and his new born baby! 

Jordon Tipper

Jordon Tipper

Project Manager

As the Project Manager, Jordon oversees the Projects Team, ensuring that they are constantly delivering to the highest of standards. Jordon loves travelling, his favourite place he’s visited is Vietnam, but next on his list is to go to Bali. In his spare time, Jordon enjoys going to festivals, having been to various ones around the UK, but hopes to make it to Glastonbury one day!

Paul Cook

Paul Cook

Sales Manager

Paul has been in the IT industry for over 30 years, and throughout his career has held a number of leadership positions. Paul now heads up our Sales team. Outside of work, Paul spends his Friday evenings coaching and managing a youth football team, getting them ready for match day on a Sunday.

Angie Roome

Angie Roome

Office Manager

As the Office Manager, Angie is responsible for the administrative activities and ensures the smooth running of our office.

Outside of work Angie enjoys spending time with family and friends and loves planning her next holiday adventure.

James Walton

James Walton

Service Desk Technician

James started as an apprentice in 2020, and is now one of our Service Desk technicians, working with our clients when a ticket is raised. In James’ spare time he’s busy watching or playing football, or in the gym. He also has an interest in astronomy and philosophy, specifically idealism.

Jodie Smith

Jodie Smith

Service Desk Technician

Jodie is our longest service member of the team after joining us in 2013! In her spare time, you will often find her travelling around Europe, exploring all the sights. Jodie enjoys cooking & baking, she’s an avid Bake Off viewer and is always trying out new recipes but doesn’t seem to bring them into the office for us to sample!

Tim Kanzler

Tim Kanzler

Service Desk Technician

Tim joined Start Tech in 2024 as part of our Service Desk team. He brought with him a wealth of experience and technical knowledge acquired from working in similar environments. Outside of the office Tim enjoys cooking, traveling, and hiking. Among his notable hiking experiences, exploring the Sierras in California stands out as the most memorable.

Sam Webster

Sam Webster

SERVICE DESK TECHNICIAN

Sam joined us in November 2022 as part of our Service Desk team. After having a personal interest in IT for years and always wanting to pursue a career in it, he will now be responsible for processing tickets that our clients have raised. Sam is a massive music fan, with his favourite album being Stranger by Yung Lean!

Matthew Parrott

Matthew Parrott

Project Technician

Matthew has built a lifelong career in IT, working at another IT company for over 16 years. Now Matthew works within our Projects team and is responsible for onboarding new Managed Service clients. If there’s one thing to know about Matthew is that he LOVES cars, his dream car would be a Lamborghini Aventador SVJ. An interesting fact about Matthew is that he is currently learning Japanese!

Ellis Williams

Ellis Williams

Project Technician

Ellis joined us just after James did, also as an apprentice, but is now a member of the Projects team. Ellis is an avid golfer who you’ll probably find him either at Meole Brace & Arscott golf courses, either that or watching F1. He would love to go Spa one day to watch a race!

Ryan Ward

Ryan Ward

Project Technician

Ryan began his journey with our team as an apprentice and has since demonstrated excellence in achieving a Distinction for his Level 3 Technician qualification. He is now furthering his development as a Project Technician.

When he’s not busy working, Ryan enjoys taking road trips, loves the Marvel franchise and is passionate about farming.

Chris Walker

Procurement

Chris is the one behind the scenes making sure everything in the office runs smoothly. Chris is a self-confessed console gamer nerd, if you name a console, he’s likely to own it. In his spare time, he also enjoys fishing, the most impressive fish he’s caught is a 30-pound carp.

Lewis Hardie

Sales Executive

Lewis has worked in the IT and Cybersecurity world for over 8 years. He has a passion for working with clients to understand their requirements and provide a solution which meets their needs and is secure. 

Outside of work Lewis loves cooking, and once owned a Taco Street Food business in Shropshire.

 

Kieran Jones

Service Delivery Coordinator

Kieran’s role involves liaising with our clients on all aspects of service delivery, from projects to ongoing support and Strategic Business Reviews.

Outside of work Kieran will usually be found on the Golf Course building his YouTube channel ‘The Par 3’ or watching football. He supports Manchester United… the less said about that the better.

Jasmin Ruff

Jasmin Ruff

Ticket Coordinator

Jasmin joined us in January 2024 as part of our service desk team, as the ticket coordinator she is responsible for recording client issues and is the initial point of contact when they raise an issue.

Outside of work Jasmin enjoys painting mini canvas, traveling to new places in her campervan and spending time with her hyper cocker spaniel puppy called Tilly.

Keiron Walker

Kieron Walker

Service Desk Technician

Kieron started January 2024 as an apprentice technician as part of our service desk team. After seeking a career change, he is learning the skills necessary to be a successful member of the team. Outside of work Kieron loves going to the gym and watching football. He enjoys European weekends to see football games and build his football shirt collection (over 200). He has a bachelor’s degree from the University of South Wales in football coaching.